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Privacy Policy

Restoration Done Right

Effective Date: July 3, 2026

Restoration Done Right (“we,” “us,” or “our”) operates the website https://rdrrestore.com/ (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our Site or otherwise interact with us. By using the Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Information You Provide Directly
  • Contact details such as name, email address, phone number, and mailing address when you submit a contact form, request information, request an estimate, or subscribe to communications.
  • Any other information you voluntarily provide through forms, email, text message, or other communications with us.
Information Collected Automatically
  • Device and usage data such as IP address, browser type, operating system, referring URLs, pages visited, and date/time of visits.
  • Cookies and similar tracking technologies (see Section 4).
Information from Third Parties
  • We may receive information from analytics providers, advertising partners, and social media platforms when you interact with our content on those services.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide requested information or services.
  • Operate, maintain, and improve the Site.
  • Send administrative information, updates, and (with your consent) marketing communications.
  • Analyze usage trends and measure the effectiveness of our content.
  • Comply with legal obligations and enforce our Terms & Conditions.
  • Detect, prevent, and address fraud, security issues, or technical problems.

3. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service providers who perform services on our behalf (e.g., website hosting, email delivery, analytics, customer support).
  • Legal and regulatory authorities when required by law, subpoena, court order, or to protect our legal rights.
  • Successors in interest in connection with a merger, acquisition, financing, or sale of all or part of our business.
  • Other parties with your consent or at your direction.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to recognize repeat visitors, remember preferences, and gather usage statistics. You can configure your browser to refuse cookies or alert you when cookies are sent; however, some portions of the Site may not function properly without cookies.

We may use third-party analytics tools such as Google Analytics. These services may set their own cookies and collect information about your use of the Site. To learn how Google uses data, visit policies.google.com/technologies/partner-sites.

5. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party site you visit.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, and unauthorized access. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly. Parents or guardians who believe their child has provided information may contact us at jplatimore@rdrrestore.com.

9. Your Choices

You may opt out of marketing communications at any time by following the unsubscribe instructions in any email we send or by contacting us at jplatimore@rdrrestore.com. You may also request that we update, correct, or delete the personal information we hold about you, subject to applicable law.

10. California Residents: Your Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with additional rights regarding your personal information, including:

  • The right to know what personal information we collect, use, disclose, and sell or share.
  • The right to request deletion of personal information we collected from you, subject to certain exceptions.
  • The right to correct inaccurate personal information.
  • The right to opt out of the sale or sharing of personal information. We do not sell personal information.
  • The right to limit use and disclosure of sensitive personal information.
  • The right to non-discrimination for exercising these rights.

To exercise these rights, contact us at jplatimore@rdrrestore.com or 945-212-2300. We may need to verify your identity before responding. You may also designate an authorized agent to act on your behalf.

11. Do Not Track

Some browsers transmit “do not track” signals. Because there is no industry standard for responding to these signals, our Site does not currently respond to them.

12. Communication via SMS and Mobile Messaging

By providing your mobile phone number to Restoration Done Right, you expressly consent to receive communications from us, including text messages (SMS or MMS) and phone calls, related to your use of our services, your account, transactional updates, or other service-related notifications. These communications may be sent via automated technology or manual dialing systems. Message frequency may vary based on your interaction with Restoration Done Right. Standard message and data rates may apply. Please contact your mobile carrier for details.

Opting Out

You may opt out of receiving SMS messages from Restoration Done Right at any time by replying “STOP” to any SMS you receive. Upon sending “STOP,” we will send a confirmation that you have been unsubscribed. After this, you will no longer receive SMS messages unless you opt in again. You may also request to opt out by contacting us directly at jplatimore@rdrrestore.com.

Use and Protection of Mobile Information

Your mobile number and opt-in status will not be shared, sold, rented, or used for third-party marketing purposes. Restoration Done Right will only use your phone number in accordance with this Privacy Policy and for the specific services or communications you have consented to receive.

Consent and Acceptable Use

Providing your mobile phone number constitutes your agreement to receive communications as described above. Use of our messaging services is subject to our Acceptable Use Policy, which outlines requirements around consent, content restrictions, sender identification, and opt-out handling. You can view our Acceptable Use Policy in Section 13 below.

13. SMS Acceptable Use Policy

This Acceptable Use Policy (the “Policy”) outlines the rules governing the use of messaging and communication services (“Services”) provided by Restoration Done Right (“we,” “our,” or “us”). By using our Services, you agree to comply with this Policy. Failure to comply may result in suspension or termination of access to Services.

Consent Requirements

Obtaining Consent: You must obtain express consent from individuals before sending any SMS, MMS, or other electronic messages. This includes:

  • A clear, affirmative opt-in (e.g., checking a box or submitting a web form).
  • Disclosure of the type and frequency of messages.
  • A link to this Acceptable Use Policy and our Privacy Policy.

You must retain a record of consent, such as a timestamp or signed agreement.

Sample Opt-In Language

“By checking this box, you consent to receive text messages from Restoration Done Right regarding your account and services. Up to 15 msgs/month. Msg & data rates may apply. Reply STOP to opt out. Consent is not a condition of purchase. See our Privacy Policy and Terms of Use.”

Revocation of Consent (Opt-Out)

Users can revoke consent at any time by replying with standard opt-out keywords (e.g., “STOP” or “UNSUBSCRIBE”). One final message may confirm opt-out. No further messages may be sent without new consent.

Identification

All outbound messages must clearly identify Restoration Done Right as the sender, unless they are part of an ongoing conversation initiated by the recipient.

Message Content Restrictions

You may not use our Services to send or facilitate content that includes:

Unsolicited or Spam Messages
  • Advertising or promotional messages without explicit user consent.
  • Purchased phone lists or shared third-party consents.
Illegal or Restricted Content
  • Child exploitation material.
  • Hate speech or incitement to violence.
  • High-risk financial services (e.g., payday loans, crypto schemes).
  • Debt relief or credit repair services.
  • Cannabis, CBD, or other controlled substances.
  • Prescription drugs without a license.
  • Gambling or betting content.
  • “Make-money-fast” or deceptive income claims.
SHAFT Content
  • Sexually explicit material.
  • Hate-based content.
  • Alcohol promotions.
  • Firearms and ammunition sales.
  • Tobacco or vaping products.
Fraudulent or Malicious Content
  • Phishing or impersonation.
  • Malware, spyware, or viruses.
Evasion and Abuse

You may not:

  • Use URL shorteners from shared public domains (e.g., Bit.ly).
  • Misspell keywords or intentionally evade detection filters.
  • Send similar messages from multiple numbers (“snowshoeing”).
  • Alter headers or spoof sender identity.
Frequency and Reconfirmation

If you send recurring messages, you must:

  • Inform users of the frequency.
  • Include regular reminders about opt-out options.
  • Reconfirm consent periodically as required by law.
Enforcement

Violations of this Policy may result in:

  • Warning or temporary suspension.
  • Termination of access to messaging services.
  • Reporting to telecommunications carriers and regulatory bodies.

We reserve the right to amend this Policy at any time. Continued use of the Services indicates acceptance of the most current version.

Privacy and Data Usage

We do not share SMS opt-in information with third parties for marketing purposes. Mobile numbers will only be used for the purposes explicitly consented to, in accordance with our Privacy Policy. For questions about this Policy, contact us at jplatimore@rdrrestore.com.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised Effective Date and posted on this page. We encourage you to review this Policy periodically.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our practices, please contact us:

  • Restoration Done Right, LLC
  • 708 Prairie Court, Oak Point, TX 75068
  • Email: jplatimore@rdrrestore.com
  • Phone: 945-212-2300